Mary was dreading the visit to Margie, the surgical therapist. Her manner was awful. Any little difficulty proved too wearisome to solve leaving Mary’s patience tested. When the consultation was completed Mary had to wait weeks for the prosthesis as Margie dithered with the order.
As soon as she entered the room Mary warmed to Colette’s easy manner as she took great care with the measurements and had many samples to choose from. Mary felt pampered and cared for. As it should be.
