Inconvenience, by Gordon Lawrie

14/6/2019

This is one of those stories where the first 60% is true, but the rest is wishful thinking.

Three months ago I bought a new car on hire purchase. It's a very good car: the fifth I've bought and the best yet.

However there was a fault that no one at the garage could fix. Each time I approached the manufacturer, I received the response, "Thank you for your enquiry and sorry for your inconvenience. We're working to rectify the problem."

After a few weeks I decided to suspend the monthly payments. Outraged, the firm emailed me. They received the following response:

"Thank you for your enquiry and sorry for your inconvenience. We're working to rectify the problem."

8 Comments

Bruce Levine link

14/6/2019 11:14:42 am

You said it so very well, but it could be applied to almost our entire life these days. Thanks for writing a frustration of today's life.One more thing that's help destroy civilization as we knew it.

Jim link

14/6/2019 04:00:31 pm

Wishful thinking, indeed ;-)
Nice one

Jim

Diane Clark

14/6/2019 04:57:08 pm

Oh, for the good old days when you could dial a phone and reach a human being on the other end who would try to assist you with your need. I'm so glad I'm old enough to have experienced that. Sigh!

Gordon Lawrie

14/6/2019 06:41:03 pm

UPDATE: My car now seems to work properly. The answer to the problem lay deep in the car manual. Trouble was, the car firm are trying to be environmentally friendly (i.e. save money) by making it online-only. I'm getting a proper paper version sent out.

Long live the book!

Marjan Sierhuis

14/6/2019 10:45:11 pm

Touche'
Well done!

Mary Wallace

15/6/2019 12:49:19 am

If only you could say that, without having the car reposessed.

Gordon Lawrie

15/6/2019 11:27:06 am

Talking of complaints, I have a particular dislike of those online "chat" things where you can speak with an advisor. Then there's the sub-set of that group called the "Virtual Assistant", usually called 'Susan' or 'John', who aren't real at all but just pretend to be. But at least there's fun to be had from asking them questions such as "Is the Earth round, Susan?" or "What colour of shirt are you wearing, John?"

There's a potential story in that somewhere...

Gordon Lawrie

15/6/2019 11:46:52 am

...but you'll have to wait till next Friday!

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