Medical practices moved from small offices to hospitals, and then into mega-corporation owned pharmacies (in between the toothpaste and the mouthwash). Surveys replaced service.
It was easier to break into a heavily-fortified vault than to see a doctor in person. Artificial intelligence overshadowed the natural.
Then one day this conversation took place through the patient portal: Patient, “I’m very sick, I need to see Dr. Cyborg today.”
Virtual receptionist, “I’m sorry, he’s out for repairs.”